Privacy policy

Effective Date: June 3, 2025
Company Name: Lightspeed Innovation Lab
Location: Cleveland, Ohio, USA

At Lightspeed Innovation Lab, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect personal and project-related information through our website and in the course of delivering our product development, innovation, and consulting services.

1. Information We Collect

We collect personal and business information in two primary ways:

a) Via Our Website (Squarespace)

When you visit our website, we may automatically collect certain information through cookies and analytics tools (such as those built into Squarespace), including:

  • IP address

  • Browser type and version

  • Device information

  • Website interaction data (pages visited, time on site)

If you fill out our contact form, we also collect:

  • Name

  • Email address

  • Any message or project details you choose to share

b) During Client Engagements

Outside of the website, we collect additional information in the course of business, including:

  • Full name, email, phone number, and company affiliation

  • Project briefs, business strategies, and sensitive intellectual property or product concepts

2. Our NDA & Confidentiality Policy

To ensure confidentiality and protect sensitive information, we begin all of our projects with a signed mutual Non-Disclosure Agreement (NDA) between both parties. We typically provide our standard NDA, but we are also happy to review and work with NDAs or similar agreements supplied by our clients.

This commitment to confidentiality extends to all shared project materials, communications, and intellectual property.

3. How We Use Your Information

We use the collected information to:

  • Respond to inquiries and provide quotes or proposals

  • Conduct research, ideation, and product development services

  • Collaborate on innovation strategy and deliverables

  • Process payments (via Square)

  • Communicate about your project, milestones, or business relationship

  • Improve our website and services

We do not sell or rent your personal information.

4. How We Share Information

We only share your information when necessary to provide our services. This includes:

  • Trusted third-party contractors under signed NDAs

  • Cloud storage platforms such as Dropbox and Google Drive for secure file sharing

  • Payment processors, such as Square, to handle transactions

5. Data Security

We take appropriate steps to protect your information using secure platforms, password protection, access control, and signed confidentiality agreements with any outside collaborators.

6. Data Retention

We retain client records and project-related materials for as long as necessary to fulfill our business obligations or as required by law. You may request deletion of your information at any time (see Section 8).

7. Your Rights

If you would like to:

  • Access, update, or correct your personal information

  • Request deletion of your data

  • Opt out of future communications

You can email us at hello@lightspeedinnovationlab.com.

We will comply with any valid data protection rights under U.S., GDPR, or CPRA laws, as applicable.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. The updated version will always be available on our website with a new effective date.

10. Contact Us

For questions or concerns regarding this policy or your personal data, please contact:

Lightspeed Innovation Lab
Cleveland, OH, USA
📧 hello@lightspeedinnovationlab.com